Frequently Asked Questions

Does Tonfotos send my photos anywhere?

Unlike cloud services, Tonfotos processes your photos right where they are and never sends them anywhere. Tonfotos developers cannot access your photos in any circumstances. Face recognition is powered by artificial intelligence running locally on your machine.

However, Tonfotos may collect anonymous usage statistics with your permission. Tonfotos also regularly connects to the developer's server to request version updates and manage the license. With a paid version, you can disable usage statistics and automatic updates. Go to Preferences > Advanced to do so.

Please review our Privacy Policy for details.

Why do I have to confirm faces manually?

Tonfotos recognizes faces very well, but it may be wrong sometimes. That's why it requires you to confirm all suggestions manually, so that no mistakes creep in.

You can confirm as many photos as you wish in just a few clicks, though: click the first photo, hold Shift and click the last photo, then press ShiftEnter to confirm all selected photos.

Why are so many face suggestions incorrect?

Face recognition is not magic. It compares the faces it finds to all faces already confirmed for each person. To work properly, it needs enough confirmed faces. When you're just starting, you may see suggestions of mixed quality, but when you confirm enough good faces for a person, the quality of suggestions will improve.

When you exhaust all good suggestions for a person, Tonfotos starts suggesting lower-quality suggestions for them. If you're seeing too many of these low-quality suggestions, you can right-click the person's name in the People tab and select Offer less suggestions. This will raise the threshold for new suggestions, but the faces of high quality will still be shown.

See People on Photos for a detailed description of how face recognition works.

Why isn't a face shown in the suggestions?

Tonfotos always shows high-quality suggestions first. Because of this, a face may not be shown in the list of suggested faces for a person, even if it is more like this person than anyone else in the library. When you confirm all high-quality suggestions, more lower-quality suggestions will be shown.

What can I do if a person is in the photo but Tonfotos can't find their face?

Sometimes Tonfotos can't recognize a face, for example, in a very low-quality photo. But you can still add that photo to a person's album:

1. Press F2 or right-click the photo and select Add to personal album to...
2. Choose the person's name from the list.

The mini-portraits in the File information pane will show the avatar of the person with a grey link icon .